About Us

Who Are We ?

Deborah and Christine have both worked in the Customer Service Industry for many years. Their passion is all about making sure the Customers “needs and wants” are met.

Deborah has successfully operated her own Hairdressing business for over 25 years. Over the last 7 years Deborah expanded her skills into Education and Marketing as well as working with the “Youth at Risk” programme and volunteering at a Juvenile Detention Centre.

With more than 25 years in the retail industry in both small business and Big Box, Christine has experience in selling a wide variety of products and services from furniture and homewares to nursery and garden design. Her last position was as a Home Furnishing Business Manager at IKEA Aust. She is now embarking on another new project – opening her own Garden Centre in the Blue Mountains of NSW.

What We Do

Our customer service training programme adopts a systematic approach to excellent customer service. The articles here will teach you what good customer service is and give you tools to assess and improve performance.

Customers and business managers like to talk about what good customer service is (and isn’t), but we think this definition sums up what excellent customer service is.

“Excellent Customer Service is the ability of an organization to constantly and consistently exceed the customer’s expectations.”

Good customer service is all about bringing customers back and about sending them away eager to pass positive feedback about your business along to others.

We offer you: