1. STAY ON THE SALES FLOOR

Generally nobody sells more, or gives better customer service, than the owner and managers of a business. Yet you often find those same people at the post office, in the bank, or out buying office supplies.

A surefire way to increase your sales and give the best customer service is to stay on the sales floor and work with your customers yourself. Send someone else to run errands like going to the bank, post office, or office supply store!

Not only will your customers get great service, but your staff will learn from your example. They will quickly realize that selling and service are the most important jobs in your store.

2. MAKE IT RIGHT

Despite what some “customer service experts” say, the customer is not always right – but they are still your customers.

And they still need to be treated in a way that will keep them happy with you and your store. You want them to keep spending money with you!

Sure, it is annoying and frustrating when the customer blames you for problems they create. But get over it…

Make your customer happy. Let them “win”. You will make your money back in repeat sales.

Here is a great statistic to illustrate the point. A customer who has had a problem solved to their satisfaction will spend, on average, THREE times as much as a customer who had no problems at all.

So, the next time you are talking to that knuckle-head who is blaming you for their mistake; smile, make it right, and whistle a happy tune on your way to the bank.

Content Copyright © 2008 WhizBang! Training

By Bob Negen